Contact Us

info@skinbiome.org

Follow us on Instagram @skinbiomellc

Shipping Processing Time

Once your order is placed, the products will typically ship within 1-3 business days. 

We ship Monday- Friday. 

Weekend orders will ship on Monday. 

Once your order ships, you will receive an email with a tracking 

number to follow your package. 

Return Policy

I gladly accept returns and exchanges
  • Products MUST be unopened & unused
  • Contact me and Ship items back within: 14 days of delivery
  • Please note that you are responsible for the cost of return shipping
  • Allow 7 business days for refund to show up on your card
I accept cancellations
On orders that have not been shipped 
If the order was shipped, you may return the item for a full refund
 
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
  • Custom or personalized orders
  • Opened Creams or anything used
  •  
Conditions of return
Buyers are responsible for return shipping costs. 
If the item is not returned in its original condition, the buyer is responsible for any loss in value